Each practice.
Each price.

It’s the number where a small or mid-sized business gets enterprise-grade managed IT without enterprise overhead. We charge per computer user — anyone whose workstation, laptop, account, and devices we manage day-to-day. AI augmentation lets us run 24/7 operations at this rate while still staffing your account with senior engineers. It’s deliberately a flat number so finance can plan around it.

Below five computer users we offer non-contracted hourly work at $180/hr or a custom flat-rate quote. The flagship plan is engineered for teams of five-plus because that’s where the economics make sense for both sides. We bill per computer user — meaning anyone with a workstation we manage. Shop-floor staff who don’t touch a PC don’t count.

No. Most clients begin with managed IT only and grow into the rest of the firm over time. The add-on practices — MSSP, AI, DevOps, Hosting, Custom Dev, Compliance, VoIP — are scoped only when a client actually needs them. The flat $300 plan is complete on its own.

Standard managed IT agreements are annual with thirty-day exit. Hosting, email, and VoIP plans have no contract at all — cancel any time with thirty days’ notice. Month-to-month managed IT is available at a custom rate. We earn your business each month; we don’t lock it in.

Most environments are documented, monitored, and brought under management within seven business days. Help desk goes live the day onboarding completes. We’ve done this hundreds of times; it’s a runbook, not an adventure.

Our AI agents handle the work that doesn’t need a human: ticket triage, log summarization, first-pass documentation, monthly report generation, runbook drafting. Human engineers handle judgment work — investigation, decisions, conversations with you. The result is faster response times and senior people focused on what actually matters.

Yes. Add-on practices can be activated at any point in the relationship. Each one has its own scope and price as shown above; managed IT clients receive bundling consideration on multi-practice engagements but are never required to buy what they don’t need.

All ten services listed under Managed IT are included in the flat $300 per computer user, per month. Hardware purchases, project work, Microsoft licensing, datacenter colocation, VoIP carrier minutes, and the seven add-on practices are scoped separately and billed at cost or quoted up front. The flat rate stays a flat rate; surprises do not exist on our invoices.