Privacy Policy

1. Information We Collect

We collect information only as necessary to serve you effectively. The categories below describe the data we may receive depending on how you interact with our website and contracted services.

Contact & Identity Information

• Full name and job title
• Email address and phone number
• Company or organization name and address
• Message content you voluntarily submit via contact forms

Usage & Analytics Data

We use basic, privacy-respecting analytics to understand how visitors use our site. This may include aggregated data such as page views, referring sources, and general geographic region. We do not use invasive third-party surveillance trackers or behavioral advertising platforms.

Device & Technical Information

When you visit itcosc.com, standard web server logs may capture your browser type, operating system, IP address, and the pages you visit. This data is used solely for security monitoring and site performance purposes.

Service Delivery Data

When IT Center provides managed IT, cybersecurity, or AI consulting services under a signed agreement, we may collect technical information including IP addresses, device types, operating system versions, hardware identifiers, and network configuration details — solely to deliver and support those contracted services.

2. How We Use Your Information

Information collected is used strictly for legitimate business purposes. We use your data to:

• Respond to inquiries submitted through our contact form, email, or by phone
• Schedule and conduct IT assessments and consultations
• Deliver, manage, and support contracted managed IT and cybersecurity services
• Process billing, invoicing, and payment transactions
• Communicate service updates, maintenance windows, or security alerts relevant to your account
• Comply with applicable federal, state, and local legal obligations
• Improve the quality and reliability of our website and services

We do not use your information for unsolicited marketing, third-party advertising, or any automated profiling.

3. Data Sharing

We may share data with trusted service partners who assist us in operating our business — such as payment processors, cloud infrastructure providers, and software vendors — but only under strict non-disclosure agreements (NDAs) and only to the extent necessary to perform those services. Each partner is contractually prohibited from using your data for any purpose beyond the specific service they provide to IT Center.

We may also disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of IT Center, our clients, or the public.

4. Data Security

Protecting your information is a core obligation we take seriously. We implement the following safeguards across our systems and operations:

• All data transmitted to our servers uses TLS 1.3 encryption — the current industry standard for secure web communications
• Client data is stored in SOC 2-aligned environments subject to rigorous access controls and regular security reviews
• Access to personal and client data is restricted to personnel who require it to perform their job functions, and who are bound by confidentiality obligations
• We maintain documented incident response procedures to detect, contain, and report data breaches in accordance with applicable California and federal law
• Endpoint security, multi-factor authentication, and network monitoring are enforced across all IT Center internal systems

While we implement industry-standard security measures, no method of transmission or storage is 100% secure. If you believe your interaction with us may have been compromised, please contact us immediately.

5. Cookies & Analytics

IT Center uses only essential cookies — small data files placed on your device that are strictly necessary to operate the website. We do not use:

• Advertising or behavioral tracking cookies
• Third-party social media tracking pixels or retargeting scripts
• Fingerprinting or device identification technologies
• Cross-site data collection or ad network integrations

Our analytics, where used, are basic and privacy-respecting. No personal profiles are built, and data is never shared with advertising networks. If you prefer to disable all cookies, you may do so through your browser settings — our website is designed to remain fully functional without them.

6. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

After the applicable retention period, data is securely deleted or anonymized in accordance with industry best practices.

7. Your Rights

As a California-based business, IT Center complies fully with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the following rights with respect to your personal information:

• Right to Access: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that data, and the business purpose for collecting it.
• Right to Correction: You may request correction of inaccurate personal information we maintain about you.
• Right to Deletion: You may request that we delete personal information we have collected, subject to limited exceptions required by law.
• Right to Data Portability: You may request a copy of your personal data in a portable, machine-readable format where technically feasible.
• Right to Opt-Out of Sale: IT Center does not sell personal information under any circumstances — this right is honored by default without any action required on your part.
• Right to Non-Discrimination: We will not deny services, charge different prices, or provide a reduced quality of service because you exercised any of these privacy rights.

To exercise any of these rights, please contact us using the information in Section 8. We will respond to verified requests within 45 days as required by California law.

8. Contact for Privacy Matters

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us directly. We are committed to addressing all privacy inquiries promptly and transparently.